Goods purchased from this Website must be returned to Port Macquarie Workwear by post. This information will be provided to you by email.
In addition to your statutory rights, the Port Macquarie Workwear Returns Policy sets out how you can return your purchase from an online order, because you:
- changed your mind; or
- purchased an incorrect size and the product doesn’t fit
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your original order number which would have been emailed to you at the time of placing your order online.
To start a return, please contact us at info@pmww.com.au. You will need to state your order number, your name and include details of the item which you would like to return as well as your reason for making a return request. If your return request meets our conditions and is accepted, we’ll send you an email with a Returns Authority link to create your return.
It is Your obligation to pack returned products satisfactorily to prevent any damage to the items or boxes. You have a legal obligation to take reasonable care of the Goods while they are in Your possession until they reach Port Macquarie Workwear.
Items sent back to us without completing a return request prior will not be accepted.
Please contact us for any return questions you may have at info@pmww.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Faulty Goods
When you receive your items from Port Macquarie Workwear, we recommend You immediately examine Goods delivered to You to ensure that there are no visible signs of damage or fault and that the Goods received match the order You placed.
If you have purchased a product within 14 days, and you believe the product is faulty or damaged (through no fault of your own), please contact info@pmww.com.au for assistance.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as sunscreen), custom products (such as special orders or personalised items), and underwear.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process your refund.
Delivery Charges on Returns
If you are returning a product, it is your responsibility to pay for the delivery charges.
All delivery charges are non-refundable.
Any Goods replaced under the Returns Policy due to being damaged, faulty or incorrect will be re-delivered to You free of charge.